As an IT professional based in Hong Kong since 2010, I have honed my skills in managing technical teams and delivering IT solutions across a diverse range of industries, including IT solution integration, service, and insurance.
My extensive experience has equipped me with the versatility and efficiency to handle various situations, from implementing and maintaining infrastructure to managing servers and programming. I am adept at collaborating with both technical and non-technical teams and possess the ability to simplify complex technical issues into easily understandable concepts for all stakeholders.
+852 6762 4131
h.pannecoucke@gmail.com
herve-pannecoucke
Hong Kong
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Permanent Hong kong resident
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French - Native
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English - Fluent
Experience
Tech Lead
• Hong Kong LatestAlea Insurance Ltd (Healthy Matters / Alea)
Alea Insurance Ltd is a group of 2 entities, an insurance broker company named Alea, and an online platform about health information aka Healthy Matters.
Responsibilities
- • Successfully led the platform migration from WordPress to Gatsby (React), resulting in improved website performance and user experience
- • Analyzed user needs and translated them into detailed technical specifications and timelines, ensuring alignment with business objectives.
- • Conducted thorough market research to identify and evaluate potential solutions, ultimately selecting the most optimized solution for the company's needs.
- • Maintained close communication with vendors and monitored market prices to secure cost-effective equipment purchases.
- • Developed and maintained micro web services, continuously adding new functionality to meet evolving business requirements.
- • Implemented an agile development cycle using Jira and Github, resulting in increased efficiency and faster time to market for new features.
Show in PortfolioAchievements
- • Migrating a non-optimized website and database to a safer and more efficient continuous deployment architecture, resulting in improved website performance.
- • Implementing a cost-effective solution to reduce infrastructure costs while increasing generated revenue from the website.
- • Successfully managing a team of developers and UI/UX designers, ensuring timely project completion and adherence to quality standards.
- • Creating an internal insurance quote platform that streamlines the process of generating quotes in just a few clicks, improving overall operational efficiency.
- • Developing an insurance comparison platform that lists over 15 local insurances, providing users with a comprehensive view of available options.
- • Achieving monthly unique page views over 2.3 million and monthly unique users over 650k, demonstrating a deep understanding of user behavior and preferences.
Senior Software Developer
Eudonet Canada
• Montreal, CanadaEudonet is a leading CRM company created in 2000 in France providing services in 42 countries and count over 30 000 concurrent users. As an experienced solution integrator, I have specialized in integrating third-party APIs into Eudonet CRM systems for external clients, delivering comprehensive solutions that streamline business processes and improve user experience.
Responsibilities
- • Successfully integrating third-party APIs such as online payment (DesJardins Bank), file data management systems, OCR, and accounting using Rest, Soap, and SDK, resulting in improved data accuracy and operational efficiency.
- • Effectively managing multiple projects/clients simultaneously using Agile methodology based on sprint and user story, ensuring timely project completion and alignment with business objectives.
- • Developing projects using C#, VueJS, and ASP.net, employing best practices and cutting-edge technologies to deliver high-quality solutions that meet clients' needs and exceed expectations.
Achievements
- • Successfully completing the end-to-end implementation of a 1000-man-day CRM deployment project for the Quebec Authority of Real Estate and Mortgage Brokerage ("OACIQ"), ensuring alignment with business objectives and timely project delivery.
- • Employing best practices and innovative technologies to optimize code and architecture, ensuring sustainable performance and the ability to handle heavy workloads.
IT Manager
French Chamber in Hong Kong ("FCCIHK") provides services to large corporations as well as SMEs in Hong Kong (Business Center, Recruitment, Setup & Domiciliation, Consulting, etc.). FCCIHK is a self-financed private company with an annual turnover of 3.6 million USD (3rd French Chamber Worldwide) and with more than 30 permanent staff, FCCIHK is the largest European Chamber in Asia.
Responsibilities
- • Managing a PBX phone system for over 300 clients, ensuring seamless communication and exceptional customer service.
- • Deploying a cross-floor virtual network, providing users with secure and efficient access to network resources.
- • Providing helpdesk support to 150 customers, including staff and business center clients, resolving technical issues promptly and ensuring user satisfaction.
- • Migrating all desktops and servers, employing best practices to ensure minimal downtime and data loss.
- • Successfully implementing a new accounting system (Microsoft NAV), streamlining financial operations and improving accuracy and efficiency.
- • Successfully leading the worldwide implementation of the French Chamber CRM, ensuring alignment with business objectives and timely project delivery.
- • Spearheading the creation, development, deployment, and maintenance of the company website (http://fccihk.com), employing best practices and innovative technologies to deliver a seamless user experience.
- • Interconnecting the CRM solution and website using web services, ensuring data accuracy and operational efficiency.
- • Successfully developing custom-made HR software in-house to manage holidays, streamlining HR operations and improving accuracy and efficiency.
- • Successfully managing the IT budget, ensuring accurate financial planning and allocation of resources.
- • Establishing and maintaining relationships with vendors, negotiating contracts, and securing cost-effective equipment purchases and services.
- • Providing training and leadership to IT assistants, ensuring adherence to quality standards and timely completion of projects.
- • Ensuring staff compliance with established procedures, implementing best practices and procedures to drive operational efficiency.
- • Conducting training for staff, empowering users to leverage technology effectively and efficiently.
Show in PortfolioAchievements
- • Achieving a 200% increase in website traffic over a 2-year period, employing best practices and innovative technologies to drive user engagement and improve search engine visibility.
- • Successfully connecting the worldwide CRM to the French Chamber website, providing users with a seamless user experience and improving operational efficiency.
- • Successfully expanding the Business Center from 1 to 3 floors, delivering a comprehensive range of services and amenities to meet the evolving needs of clients.
Senior Web Developer
Divine Agency Ltd
• Hong KongBased in Paris & Hong Kong, Divine Agency is a chic 361° creative agency oriented on new media (film, digital and print)
Responsibilities
- • Successfully managing the infrastructure of the company in Hong Kong and France, ensuring seamless operations and adherence to quality standards.
- • Effectively managing projects from start to finish, including meeting with clients, collecting technical requirements, developing project schedules, overseeing development, and providing training to clients.
- • Contributing to the development of the Hong Kong office, enabling the branch to become self-financed within a few months.
- • Successfully managing a team of developers in the Paris office, ensuring timely project completion and adherence to quality standards.
- • Delivering custom-made websites for international brands in Hong Kong, Japan, and France, employing best practices and innovative technologies to enhance user experience and drive engagement.
- • Implementing solutions tailored to clients' needs, from E-commerce to Newsletter, ensuring alignment with business objectives and user requirements.
- • Successfully managing E-shop databases and implementing SEO referencing, driving website traffic and improving search engine visibility.
Web Developer
WelcomeEurope
• Paris, FranceWelcomeurope is the first service in Europe dedicated to European funds offering more than 20 years of experience through its founders.
Responsibilities
- • Successfully managing the website and CRM, including the development and optimization of new modules, resulting in improved website functionality and user experience.
- • Conducting optimization of SEO, employing best practices to improve search engine visibility and drive website traffic.
Education
Master of Technology (MTech), Information Technology, Master
EPITECH - European Institute of Technology
Master of Technology (MTech), Information Technology, Master
